Privacy Policy

At Lizandra Assisted Living Facility ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (LizandraALF.com) or interact with our online services.

1. Information We Collect

We collect basic personal identification information that you voluntarily provide to us when requesting a tour, contacting us, or subscribing to our communications. This typically includes your Name, Email Address, and Phone Number.

2. HIPAA & Protected Health Information (PHI)

Please Read Carefully: Our website forms are designed solely for general inquiries and tour scheduling. They are not secure portals for transmitting sensitive medical data. Please do not submit Protected Health Information (PHI), medical records, or detailed medical histories through our online contact forms. All medical intake and official AHCA assessments will be conducted securely offline or through dedicated, HIPAA-compliant channels by our authorized staff.

3. Tracking, Cookies, and Marketing

To improve our website and better serve prospective residents, we use standard analytics and marketing tools (such as Google Analytics and Meta/Facebook Pixels). These tools use "cookies" to collect non-identifiable data about how users interact with our site, which helps us optimize our user experience and deliver relevant marketing. You can adjust your browser settings to refuse cookies or use browser extensions to opt out of tracking.

4. How We Use Your Information

The information you provide is used strictly to:

• Respond to your direct inquiries and schedule facility tours.
• Send periodic emails or SMS messages regarding our services (you may opt out at any time).
• Improve our website functionality and customer service.

5. Data Security & Third-Party Disclosure

We implement standard security measures to maintain the safety of your personal information. We do not sell, trade, or rent your personal data to outside parties. We may share generic aggregated data with trusted digital partners purely for the operational and marketing purposes outlined above.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: